ERStyles

Refund Policy

Last updated: July 12, 2026

The short version

  • Bought a deep-dive but haven't generated a report yet? Full refund, no questions, within 14 days.
  • Something went wrong technically? We'll fix it or refund you.
  • Already generated a report? The purchase has been substantially delivered, but email us — we're reasonable.

1. How purchases work

Payments for ERStyles products are processed by Lemon Squeezy, our merchant of record. Refunds are issued through Lemon Squeezy back to your original payment method, and usually appear within 5–10 business days depending on your bank.

2. Deep-dive tests ($5)

Each deep-dive purchase includes three report generations ("takes"). Generating a report is the expensive part of the product — it is created on demand for your specific scores — so refunds work like this:

  • No takes used: if you haven't generated any report from the purchase, we'll refund it in full within 14 days of purchase, no questions asked.
  • Technical problems: if a report fails to generate, comes out broken, or a site error prevented you from getting what you paid for, contact us — we'll restore the take, fix the issue, or refund you, whichever you prefer.
  • After generating a report: the core of the product has been delivered, so these purchases are generally not refundable. That said, if something disappointed you, email us and explain — we handle these case by case and err on the side of the customer.

3. EU and UK customers

If you are in the European Union or United Kingdom, you normally have a 14-day right of withdrawal for online purchases. For digital content delivered immediately — like a generated report — that right ends once delivery begins with your agreement, which you give at checkout. Our policy above is at least as generous as this in every case: unused purchases are refundable for 14 days regardless of where you live.

4. How to request a refund

Email [email protected] from the address you used at checkout, with your Lemon Squeezy order number if you have it (it's in your receipt email and on your account page). We respond to refund requests within a few business days.

Already deleted your account? That's fine — Lemon Squeezy keeps its own record of every order, so we can still issue refunds. Just email from the address you used at checkout and include the order number from your receipt email so we can find the purchase.